Voixity is an AI-powered quality assurance and coaching platform for call centers. Automatically grade every recorded call, measure how closely agents follow your script, detect customer sentiment, and deliver personalized coaching feedback — at scale.
Upload recorded calls and let Voixity transcribe, analyze, and score them in minutes. Each call receives a numeric score and letter grade, so you can spot trends and recognize your best performers without listening to calls one by one.
Define the call script for each campaign, and Voixity checks how well agents covered the required talking points. Choose between balanced strictness (cover key points, rephrasing is fine) or flexible strictness (intent only).
Voixity identifies speaker turns, read emotional cues from both agent and customer, and flags red flags such as abrupt call endings, missed steps, and objection handling gaps.
Turn analysis into action. Voixity generates coaching feedback for every analyzed call and can email coaching summaries directly to agents — immediately, daily, or weekly — with optional manager CCs so supervisors stay in the loop.
Voixity studies patterns across your calls and suggests script additions, phrasing improvements, and objection-handling language so your campaigns keep getting better.
Connect Salesforce, HubSpot, or Zendesk to sync contacts, accounts, tickets, and deals. Pipe Voixity events to any external system with outbound webhooks and signed payloads.
Real-time dashboards show call volume, average scores, sentiment trends, and per-agent performance. Compare agents side by side and gamify improvement with leaderboards.
Each company has isolated campaigns, employees, calls, and billing. Role-based access controls give leadership full visibility, supervisors management access, and agents a focused performance view.
No credit card required. Set up your company, add up to two campaigns, two agents, and upload two calls to see Voixity grade your real calls end to end. Ready to scale? Flexible per-agent pricing and a one-time setup fee get you going.